We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
Orders using our standard delivery service within mainland UK are sent via Royal Mail 1st Class Post and your order will be with you within 2-4 working days after the day you placed your order for all non-personalised or made to order items. Please bear in mind that during peak times such as Christmas, Valentine’s Day, Mother’s or Father’s Day etc. delivery can take a little longer.
Personalised or made to order items need extra time to be made especially for you so please allow another 2-3 days for these.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some UK offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at email@example.com of the problem within 40 days of the date on which you ordered the Products.
The majority of our products are despatched by 1st Class Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item. Please note:we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
European and Worldwide Shipping
Europe and Worldwide Delivery are sent Royal Mail Airmail. Please ensure you select the correct delivery option, selecting the wrong option for your country will delay your order.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you or where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.
Please check your order on screen and the confirmation email carefully as we cannot refund products which have been spelt incorrectly.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and Exchange
If you are not completely satisfied with the goods, simply return them to us at any time within 14 working days of receipt. If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods to us shall be borne by you.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
- Any products that we have made, personalised or customised specifically for you
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
- You have disposed of the item you have an issue with.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.
- You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
- The parcel can take up to 7 working days to be returned to our office, unless sent via special delivery.
This returns policy does not affect your statutory rights.